Freshdesk alternative
A Freshdesk alternative that charges per inbox, not per agent.
Freshdesk Growth is $19 per agent per month, billed annually, so a team of 5 pays $95 a month. SharedReply is $29 per inbox with unlimited users, so the same team pays $29. Below is what that buys, and what it does not.
The numbers
SharedReply next to Freshdesk Growth.
| What | SharedReply | Freshdesk |
|---|---|---|
| Price | $29 per inbox | $19 per agent |
| A team of 5 | $29 / month | $95 / month |
| Users included | Unlimited | Billed per person |
| Minimum | 1 user | 1 user |
| Billing | Monthly, no commitment | Annual for this price |
| Ticket numbers | None | Yes |
| Data location | EU | See their terms |
Freshdesk Growth is $19 per agent per month, billed annually, read from their own pricing page on 9 November 2026. Prices change; check the source before you decide anything on ours.
What a team of 5 pays per month
- Freshdesk Growth, $19 per agent
- $95
- SharedReply, one inbox
- $29
The difference is $66 a month at 5 people, and it grows with every person you add.
Where each one wins
Freshdesk is the better product for some teams.
A team that genuinely wants ticketing and a knowledge base at the lowest per-agent price, and is willing to run a help desk.
What Freshdesk has that we do not
- A full ticketing system with automation and canned responses
- A knowledge base and self-service portal
- Reporting and a large app marketplace
- Freddy AI agents, with free sessions to start
What SharedReply does differently
- A flat price per inbox: five people cost $29, not $95
- No ticket numbers and no portal for the customer
- One screen, three statuses, nothing to configure
- Data stored in the EU
SharedReply is in beta. The shared live inbox, ownership, the three statuses, attachments and replying in the customer's own thread all work today. Internal notes, a collision warning and sending from your own domain are being built. If you need any of those now, Freshdesk has them.
The break-even
From 2 people, Freshdesk costs more every month.
At $19 per agent, Freshdesk passes SharedReply's flat $29 once you have 2 people in the inbox. After that the gap grows by $19 with every colleague you add — which is the quiet cost of per-user pricing: it makes you think twice about letting the rest of the team see support at all.
- A team of 3
- $57 vs $29
- A team of 5
- $95 vs $29
- A team of 10
- $190 vs $29
Questions
What teams ask before they switch.
- Is SharedReply cheaper than Freshdesk?
- For a team of 5, yes: $29 per month against $95. Freshdesk Growth is $19 per agent per month, billed annually, so the comparison flips below 2 users, where paying per person is the cheaper arrangement.
- Can I move from Freshdesk without migrating anything?
- There is nothing to migrate, because there is nothing to import. You forward your support address to the address we give you, and new email arrives in SharedReply while your history stays where it is. Many teams run both for a week and then stop forwarding to one of them.
- What does Freshdesk do that SharedReply does not?
- A full ticketing system with automation and canned responses, A knowledge base and self-service portal, Reporting and a large app marketplace. SharedReply is a shared inbox, not a help desk: if you need those, Freshdesk is the better choice today.
- Does the customer notice the difference?
- They should not. The reply lands in the email thread they already have, with no ticket number and no portal to log into. During the beta it is sent from a SharedReply address; sending from your own domain is being built.
- How many people can use SharedReply?
- As many as you like, on every plan. The price is per inbox, not per person, so adding a colleague costs nothing.
- Where is the data stored?
- In the EU. The database, the file storage and the email infrastructure all run in European regions.
Compare something else
All six, on one page
The full price table, including the one that is cheaper than us.
A Help Scout alternative
A long-established help desk built around a shared inbox, with a knowledge base, live chat and AI add-ons on top.
A Front alternative
A collaborative inbox turned omnichannel customer-service platform, with heavy investment in AI routing and analytics.
Cheaper than Freshdesk from 2 people up.
Sign in, copy your forwarding address, paste it into Outlook or Gmail. Nothing to migrate, nothing to cancel.
Free while in beta. Unlimited users on every plan.