Hiver alternative
A Hiver alternative that charges per inbox, not per user.
Hiver Growth is $25 per user per month, billed annually, so a team of 5 pays $125 a month. SharedReply is $29 per inbox with unlimited users, so the same team pays $29. Below is what that buys, and what it does not.
The numbers
SharedReply next to Hiver Growth.
| What | SharedReply | Hiver |
|---|---|---|
| Price | $29 per inbox | $25 per user |
| A team of 5 | $29 / month | $125 / month |
| Users included | Unlimited | Billed per person |
| Minimum | 1 user | 2 seats |
| Billing | Monthly, no commitment | Annual for this price |
| Ticket numbers | None | No |
| Data location | EU | See their terms |
Hiver Growth is $25 per user per month, billed annually, read from their own pricing page on 9 November 2026. Prices change; check the source before you decide anything on ours.
What a team of 5 pays per month
- Hiver Growth, $25 per user
- $125
- SharedReply, one inbox
- $29
The difference is $96 a month at 5 people, and it grows with every person you add.
Where each one wins
Hiver is the better product for some teams.
A team already standardised on Google Workspace that wants shared assignment without anyone leaving Gmail.
What Hiver has that we do not
- Runs inside Gmail, so there is no second interface to learn
- A help centre, SLAs and CSAT surveys on higher plans
- Rule-based automation and pre-built analytics
- AI agents and an AI knowledge builder
What SharedReply does differently
- No dependency on Google Workspace: forward from any mail provider
- A flat price per inbox rather than a price per user
- No two-seat minimum
- Data stored in the EU
SharedReply is in beta. The shared live inbox, ownership, the three statuses, attachments and replying in the customer's own thread all work today. Internal notes, a collision warning and sending from your own domain are being built. If you need any of those now, Hiver has them.
The break-even
From 2 people, Hiver costs more every month.
At $25 per user, Hiver passes SharedReply's flat $29 once you have 2 people in the inbox. After that the gap grows by $25 with every colleague you add — which is the quiet cost of per-user pricing: it makes you think twice about letting the rest of the team see support at all.
- A team of 3
- $75 vs $29
- A team of 5
- $125 vs $29
- A team of 10
- $250 vs $29
Questions
What teams ask before they switch.
- Is SharedReply cheaper than Hiver?
- For a team of 5, yes: $29 per month against $125. Hiver Growth is $25 per user per month, billed annually, so the comparison flips below 2 users, where paying per person is the cheaper arrangement.
- Can I move from Hiver without migrating anything?
- There is nothing to migrate, because there is nothing to import. You forward your support address to the address we give you, and new email arrives in SharedReply while your history stays where it is. Many teams run both for a week and then stop forwarding to one of them.
- What does Hiver do that SharedReply does not?
- Runs inside Gmail, so there is no second interface to learn, A help centre, SLAs and CSAT surveys on higher plans, Rule-based automation and pre-built analytics. SharedReply is a shared inbox, not a help desk: if you need those, Hiver is the better choice today.
- Does the customer notice the difference?
- They should not. The reply lands in the email thread they already have, with no ticket number and no portal to log into. During the beta it is sent from a SharedReply address; sending from your own domain is being built.
- How many people can use SharedReply?
- As many as you like, on every plan. The price is per inbox, not per person, so adding a colleague costs nothing.
- Where is the data stored?
- In the EU. The database, the file storage and the email infrastructure all run in European regions.
Compare something else
All six, on one page
The full price table, including the one that is cheaper than us.
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Cheaper than Hiver from 2 people up.
Sign in, copy your forwarding address, paste it into Outlook or Gmail. Nothing to migrate, nothing to cancel.
Free while in beta. Unlimited users on every plan.